Here you can use our chat function on the website (here the link to the chat function):https://chatting.page/zeqpl5tb3co9niyoqwyzonqmiv3ipnls
You can ask about the correct intake of dietary supplements (NEMs) via our chat function here on the website (here the link to the chat function): https://shop.heilarzneihaus.de/kundenanfragen
You can contact us in several ways: 📧 By e-mail: info@heilarzneihaus.de 📞 Telephone customer service: 0223 425 09 111 (Mo-Fr, 08:00-14:00 o'clock) 💬 Via the chat (https://shop.heilarzneihaus.de/kundenanfragen)
No, Noa can only be reached via the chat function and is available here for all questions about health and our products. If you have a general question about the ordering process or shipping, you can contact our customer service: 📧 Email: info@heilarzneihaus.de.
to check the status of your package, follow these steps:
1 . Check DHL tracking ➡ Click the link in your shipping confirmation email or enter your shipment number directly on the DHL website: 👉 DHL Tracking
2 . No tracking link or problems with the shipment? 📩 Write us an e-mail to: info@heilarzneihaus.de.
✔ Subject: Where is my package? - Order number [your order number]
✔ Enter your order number and full name. If your package is marked as delivered according to DHL but you have not received it, we need a written confirmation from you in order to report the case to DHL. How to do:
1 Make a written declaration that you have not received the package. ➡ The following information must be included:
✔ Your full name
✔ Tracking number
✔ Order number Your signature
2 . Send the signed declaration to: 📩info@heilarzneihaus.de. DHL inquiry request: Please note that the processing by DHL can take up to 2 weeks. As soon as we receive a response from DHL, we will inform you immediately, Noa is only accessible via the chat function and is here for all questions about health and our products. If you have a general question about the ordering process or shipping, you can contact our customer service:
According to DHL, the delivery time takes 1-2 working days, but in individual cases there may be delays on the part of DHL.If you contact us by 12:00 o'clock, we ship your package usually on the same day - but there may be exceptions.If you have any questions about your order, please contact us with your name and order number at info@heilarzneihaus.de.
If your product is damaged or has arrived incomplete, please proceed as follows:
1 . Photograph the damage or incomplete content
✔ Take clear pictures of the damaged product and packaging.
✔ If an article is missing, please first check whether it is still hidden in the package 2 e-mail us 📩info@heilarzneihaus.de.
✔ Subject: Damaged / Incomplete delivery - Order number [your order number]"
✔ Add pictures of the damage or package contents as well as your order number.
3 . We will take care of a solution as soon as possible After your report, we will examine the case and inform you about the further procedure (replacement delivery or clarification with the shipping service provider).
Please send an email with your name and order number to our customer service: 📩Our team info@heilarzneihaus.de will take care of it as soon as possible and send you the food plan.
If you want to return a product, please proceed as follows:
1
Send an e-mail to our customer service at: 📩 info@heilarzneihaus.de.
2
✔ Your order number
✔ Which product you want to return
✔ The reason for the return
3
You will then receive further instructions on how to return
if your package is returned to us according to DHL tracking, please proceed as follows:
1 . Check the reason for return with DHL
✔ See in the DHL tracking service why the package has not been delivered (e.g., refused acceptance, address not found, storage period expired).
2 📩 Send a message to: info@heilarzneihaus.de.
✔ Subject: Return - Order number [your order number]
✔ Please provide the following information: Your order number Your full name Whether you want a new delivery or refund
3 . Wait for our feedback As soon as the package has arrived, we will contact you for further action
You can easily receive your invoice:
1 . In your order confirmation
✔ After your order you have received an email with your invoice. Please check your inbox or spam folder. If you can’t find the invoice 📩 Write an email to: info@heilarzneihaus.de
✔ Subject: Request invoice - Order number [your order number]
✔ Give your full name and order number. Our customer service will send you the invoice again.
We are pleased about your interest in a collaboration with medicinal house!
🔹 Collaboration opportunities:
✅ Affiliate program - Earn a commission for brokered sales.
✅ Wholesale/ Resale - Offer our products in your own shop by registering for our B2B area https://store-localization.shopifyapps.com/pages/b2b
To have your affiliate credit paid out as shop credit, please contact our customer service at: 📩 info@heilarzneihaus.de.
Please enter your email address you registered with and our team will take care of the conversion of your credit.